What information do we collect about you?

As a visitor, you do not have to submit any personal information in order to use our website. This website collects personal information when you specifically provide it to us; either when making an enquiry about our services, subscribing to receive our communications, or uploading a job application.

In each case, we will collect only the data needed to allow us to provide you with the marketing communications you ask for; to respond to your enquiry about our services; or to process your application for a position at Electric Zoo. Website usage information is collected using Cookies.

How will we use this information about you?
We use this information only for the intended purpose for which it was provided; sending marketing communications; responding to enquiries about our services; or processing job applications.

At no point will we share this information with any third parties or external organisations unless you ask us to.

There will be an option to easily unsubscribe from our marketing database with every communication you receive from us. You can also unsubscribe by emailing us. Choosing to opt out of marketing communications will have no detrimental impact to your relationship with Electric Zoo.

All requests to unsubscribe are maintained securely on a suppression list within our emailing database so that we can be sure not to contact you again by mistake. This list will contain your name and email address; no further personal data will be retained.

Enquiries about our services
We receive enquiries about our services via a form on this website or by email. This provides us with the information we need to contact you to discuss your enquiry.

If you wish to take this enquiry forward, we will request further information as part of our client on-boarding process, to include our legal requirement to conduct Anti-Money Laundering checks (see www.gov.uk/government/publications/proof-of-identity-checklist).

To verify the identity of a UK resident individual as part of this process we refer to the online reference tool Equifax, where we input your full name, date of birth and UK address. Accessing this information has no adverse effect on your credit rating.

If you decide not to proceed with your enquiry at any stage, we will delete all of the information that you have supplied to us, unless you tell us to do otherwise.

Your rights to your personal data
You have the right to submit a Subject Access Request by emailing or writing to us.

This information will be provided within one month of receipt of the request. If we need to extend this period, we will let you know within one month of the date of request.

We want to make sure that your personal information is accurate and up to date. We are responsible for keeping an accurate record of the personal information you provide. You may ask us to correct or remove any information no longer up to date by emailing here.

Retention of information
Information is kept for as long as necessary to fulfil your request or deal with your job application, but no longer than 3 months from when the information is supplied to us. After 3 months, or if you decide not to proceed with your enquiry or application, your data will be deleted from our system.

Changes to our privacy policy
We regularly review our privacy policy. This policy was last updated 01 June 2019.

How to contact us
If you have any queries regarding the contents of this policy or the information we hold about you, please email us by clicking the button below.